FREQUENTLY ASKED QUESTIONS

Trust & safety

A food sharing community built on trust

Choose who you share with

Most listings on OLIO receive multiple requests! However it’s up to you to decide who you want to share with – we recommend checking out another user’s profile (by tapping on their photo), as well as taking into consideration how they messaged you, and the pickup times they can make. Anyone you don’t want to, or aren’t able to share with, please make sure to let them know politely that you’re giving the item(s) to someone else, so you don’t leave them waiting.

Check out their ratings

On a user’s profile you can see their user rating – this is displayed once three or more other users.

Check out more about them

Check out the ‘About’ section in their user profile to understand more about them, including their likes and dislikes.

Assess the communication

Were they friendly and polite in their messaging? Remember that one of our guidelines is “Courtesy is king.”

Meet in a safe place

Most of our exchanges happen on the doorstep of the person listing the item(s). However you can always set the pickup location as a public place if you prefer! If you’re picking up from another OLIOer, you might want to check out the address and ensure that you’re comfortable with the area and time of day/night.

We’re here to help.

If you have any questions whatsoever, we’re here to help. Drop us a line on hello@olioex.com.